Annual Error Resolution Notice
We are sending you the Annual Error Resolution Notice, as required by Federal Law, to inform you of your rights since you have a passbook account, which Electronic Funds Transfers (EFT) can be credited. An example of an EFT would be a direct deposit.
In Case of Errors or Questions about Your Electronic Transfers, Telephone us at 800-377-4424 OR 860-928-6501 or Write us at:
P.O. Box 151
Putnam, CT 06260
As soon as you can, if you think your statement, receipt or passbook is wrong or if you need more information about a transfer listed on the statement, receipt or passbook.
We must hear from you no later than 60 days after we sent the first statement or first passbook history update on which the problem or error appeared.
1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the error involves a new Account), after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days for POS, transfers initiated out of state or transfers that occurred within 30 days after the first deposit to the account) was made to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 days for a new account) for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.