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Routing Number Update: FAQ & When to Make the Change

As part of the System Service Upgrade, we are asking customers to update their existing routing number for any Direct Deposits or pre-authorized / recurring payments.

  • Do I need to update the Routing Number on my existing Direct Deposits or pre-authorized/recurring payments?  
    Yes, we are asking customers to update the Routing Number on any existing Direct Deposits or pre-authorized/recurring payments following the Upgrade.
     
  • When should I update my Routing Number? Can I do it right now? 
    Do not update any Routing Numbers until after the System Service Upgrade is complete on Monday, December 7.

     
  • What is the Routing Number to use after the Upgrade? 
    The new Routing Number to use will be 011500913.
     
  • Will the current Routing Number be deactivated on December 7? 
    No, the current Routing Number will continue to be active for an extended period following the Upgrade to allow time for customers to update their accounts. Your existing Direct Deposits or pre-authorized/recurring payments will continue to post during this time.
     
  • When will the current Routing Number be deactivated? 
    We will not eliminate the current Routing Number without providing additional notification to customers.
     
  • If I am establishing new Direct Deposits or pre-authorized/recurring payments after the Upgrade, do I use the new Routing Number? 
    Yes, following the Upgrade any new Direct Deposits or Pre-Authorized Transfers should use the new Routing Number (011500913).
     
  • What about my existing checks? Can I still use them? 
    Yes, please continue to use your existing Putnam Bank checks until you need to reorder.
     
  • What Routing Number should I use when reordering checks?
    When your existing supply of Putnam Bank checks runs out, please use the new Routing Number (011500913) when reordering.

 



System Service Upgrade Guide