Menu
Home Quick Links System Service Upgrade

System Service Upgrade

Our commitment to providing you the best banking experience possible.

 

Upgrade FAQs               Contact Us

 

10/15/20: Branch Hours Notice

Upgrade Weekend: Branch Hours Notice

Our System Service Upgrade will take place during the weekend of December 4 - 7, 2020. Please note that we will temporarily adjust our branch lobby hours during those days. 

Branch Hours: December 4 - 7, 2020

  • Friday, December 4:  All branches close at 4:00 pm
     

  • Saturday, December 5:  All branches closed
     

  • Sunday, December 6:  All branches closed
     

  • Monday, December 7:  All branches reopen regular hours


Here to Help: Customer Contact Center

Our Bankers are available to answer your questions and you can always reach out to our Customer Contact Center for support at 800.377.4424. They are available between the hours of 7:00 am and 7:00 pm Monday – Friday and 9:00 am to 1:00 pm on Saturday. 


Stay Up to Date: Follow Us on Social

Look for additional details on the System Service Upgrade soon. We also encourage customers to check our website and social media accounts for the latest information on important details, dates, and times. 

We appreciate your relationship and thank you for banking with us!

 

10/06/20: Routing Number Update FAQ

Dear Valued Customer,

We have received questions from some of you regarding the updating of Routing Numbers as part of the System Service Upgrade in December. While additional information on the Upgrade will be distributed toward the end of the month, we are providing the details on Routing Numbers now to help answer some of the common questions around this topic.
 

PLEASE NOTE: Routing Numbers should not be updated until after the System Service Upgrade is complete on Monday, December 7th.


Q: Will I need to reestablish my existing Direct Deposits or pre-authorized/recurring payments?

A: No, your existing Direct Deposits or pre-authorized/recurring payments will be carried over with your accounts during the Upgrade.
 

Q: Do I need to update the Routing Number on my existing Direct Deposits or pre-authorized/recurring payments?

A: Yes, we are asking customers to update the Routing Number on any existing Direct Deposits or pre-authorized/recurring payments following the Upgrade.
 

Q: When should I update my Routing Number? Can I do it right now?

A: Do not update any Routing Numbers until after the System Service Upgrade is complete on Monday, December 7th.
 

Q: What is the Routing Number to use after the System Service Upgrade?

A: The new Routing Number to use after the System Service Upgrade will be 011500913.
 

Q: Will the current Routing Number be deactivated on December 7th?

A: No, the current Routing Number will continue to be active for an extended period following the Upgrade to allow plenty of time for customers to update their accounts. Your existing Direct Deposits or pre-authorized/recurring payments will continue to post during this time.
 

Q: When will the current Routing Number be deactivated? How will I know?

A: We will not eliminate the current Routing Number without providing additional notification to customers to ensure they are aware of the change.
 

Q: If I am establishing new Direct Deposits or pre-authorized/recurring payments after the Upgrade, should I use the new Routing Number?

A: Yes, following the Upgrade any new Direct Deposits or Pre-Authorized Transfers should use the new Routing Number (011500913).
 

Q: What about my existing checks? Can I still use them?

A: Yes, please continue to use your existing Putnam Bank checks until you need to reorder.
 

Q: What Routing Number should I use when I need to reorder checks?

A: When your existing supply of Putnam Bank checks runs out, please use the new Routing Number (011500913) when reordering.
 

If you have any further questions about Routing Numbers, please visit your local branch or call our Customer Contact Center at 800.377.4424 between the hours of 7:00 am and 7:00 pm Monday to Friday and 9:00 am to 1:00 pm on Saturday.

Look for additional information about the System Service Upgrade in the weeks ahead and check putnambank.com and our social channels for the latest updates.

Thank you for banking with us!

09/24/20: Announcing Our System Service Upgrade

Our organization is built on service. It's the reason families bank with us for generations and why we continue to attract new customers. Service is what drives every decision we make and it's how we measure our success.

To that end, I am proud to announce we will be implementing an organization-wide System Service Upgrade to provide you with the best banking experience possible. The upgrade will take place during the weekend of December 4 - 7, 2020. 

When the upgrade is complete, customers will benefit from more efficient and secure banking options such as improved Online and Mobile Banking, a seamless Branch Network across Rhode Island and Connecticut, expanded Convenience Services, enhanced Security Features and more.

We believe that our investment in this upgrade is an investment in you, our customers. It is also a sign of our commitment to remain a modern, independent, community bank that provides competitive products and services with a personal touch and the guidance you need to achieve your vision of financial success.

While much of the work will take place “behind-the-scenes", there will be areas of customer impact that you need to be aware of and understand. Please take a moment to review the introductory list of Frequently Asked Questions. It will give you a high-level summary of what to expect from a customer point of view.

You will also receive several more communications in the months ahead, including a detailed booklet of important information and timelines, which will be sent to you in October. Our team has been working diligently to ensure you will have everything you need to make this transition a smooth one.

Once again, I would like to thank you for being a customer. We understand that this has not been a typical year in any sense of the word, but together we will continue to adapt and move forward. I assure you we remain steadfast in our commitment to our customers and our communities, and to delivering banking the way you want.

 

Harold M. Horvat
President and Chief Executive Officer
Centreville Bank