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Upgrade Timeline: Important Dates & Times

TUESDAY, DECEMBER 1  -  Upgrade Preparation

  • Personal Deposit Account Migration
    Select Putnam Bank personal deposit accounts are transitioned to new account types.

 

FRIDAY, DECEMBER 4  -  Upgrade Begins

  • 8:00 AM - Online Bill Pay Unavailable
    Online Bill Pay (Consumer & Business) will be unavailable and remain unavailable throughout the weekend.
     
  • 3:30 PM - Debit Card Limits Adjusted
    Debit cards will continue to work at ATMs and for point-of-sale purchases but daily limits will be lowered to the following:
    • $500 - ATM Cash Withdrawals 
    • $1,500 - Debit Card purchases (Consumer)
    • $2,500 - Debit Card purchases (Business)
  • 4:00 PM - All Branches Close
    All branches close and remain closed throughout the weekend.
     
  • 4:00 PM - Online, Mobile, & Telephone Banking Unavailable 
    All will be unavailable and remain so throughout the weekend.
     
  • 4:00 PM - Online & Mobile Alerts Disabled 
    Account Alerts set up within Online or Mobile Banking will be unavailable and remain unavailable throughout the weekend.

 

SAT & SUN, DECEMBER 5 - 6 - Upgrade Continues

  • All branches remain closed.
     
  • Account access remains unavailable including Online Banking, Mobile Banking App and Telephone Banking.
     
  • Debit Cards Remain Active with Adjusted Limits
     
  • Debit cards will work at ATMs and point-of-sale purchases but with lower daily limits. 

 

MONDAY, DECEMBER 7  -  Upgrade Completion

  • All branches reopen regular hours
     
  • All branches reopen for regular Monday business hours. 
     
  • Debit Cards Return to Standard Limits
     
  • 10:00 AM - New Online Banking & Bill Pay Available for Login
    Customers can login to (or enroll in) Online Banking using their current username and password.
     
  • 10:00 AM - Mobile App Available for Update
    Customers can update their Mobile Banking App and login using their current username and password.
     
  • 10:00 AM - Telephone Banking Available
    Customers can access the updated Telephone Banking system via the new number: 888.823.6077.

 

Important Note About Timeline Updates

While we plan to execute the System Service Upgrade according to the schedule outlined above, we recognize that adjustments may be necessary.  We encourage all customers to check our website and social media accounts leading up to and during Upgrade Weekend for the latest information on dates and times. 

 



System Service Upgrade